Tata Sky Ltd - CONSUMER FORUM COMPLAINT - SUBSCRIBER ID 1000219926
My set top box is not working since 25th JUNE 2017 because of the technicians not handling my complaint which was taken up with them on a regular basis since 30th May. Now they want me to bear the charges to replace the set top box and I have refused to do so and hence they are not attending my complaint. Kindly look into the matter. My work order Nos.XVMWF2W DT.13/6/17, XWLIQRF DT.16/6/17, X6HTS5E DT.25/6/17, Y87Z2Y7 DT.27/6/17 and Y8WRHHL DT.28/6/17 have been as `auto resolved', `completed' or `cancelled' as per their records. I have spoken to nearly more than 50 representatives on their customer helpline inclusive of team leaders, senior team leaders, etc. etc. but they are unable to come to a solution. I firmly refuse to bear any charges for the inefficiency to the Tata sky team for inefficiently handling my issue so far.
I have stopped getting alerts of work orders from them and hence have sue the company further legally for the harassment done to me and loss I have suffered so far due to their negligence.