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Indiacomplaints.com / Syska Gadget Secure / Mobile Insurance Samsung S7

Syska Gadget Secure - Mobile Insurance Samsung S7 Complaint Rating:   

Posted: Ejaz on April, 28 2017 01:12 AM
Hi All,

One person shivlink called claiming from Syska now over phone he is telling the reason my claim is rejected because my first claim of April was rejected due to negligence. Till now you all mentioned that my claim is rejected for following reason

We regret to inform you that your claim rejected by validation and scrutiny as on the Verification call client stated that he did not have previous repaired invoice.

I have been telling you all that I never got the phone repaired because it was a very minor defect on the side of the Rim which your person visited and checked my phone and told me so there was no question of repair and hence no question of Bill now your person is telling me on phone that it was rejected because not of the repair bill but because my first claim was rejected due to negligence I can tell you that there was no rejection due to negligence it was not processed as I did not follow for a minor defect I want to see the email where April dated claim was rejected due to negligence as per your claim.

I want to see the email or the recorded phone call and I have been told to write this email so that you can send me the email showing April claim rejected due to negligence

My phone is very much is still in the warranty in this repair which I got from authorised centre of Samsung proves that I never got the repair done the same can be proved by verifying from Samsung also plus my phone is in warranty so that I have not got it repaired from anywhere else

You guys are writing some thing on email and then telling some thing else on phone.

Had requested earlier please tell me the escalation Matrix I want to raise it with the senior manager of your institution

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