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Indiacomplaints.com / Snapdeal / Replacement of faulty LeEco Le 2 mobile

Snapdeal - Replacement Of Faulty LeEco Le 2 Mobile Complaint Rating:   

Posted: Mahmadsalim Sherasia on February, 13 2017 10:14 PM
Reference to above subject, it is to inform you that I placed order no- 18079809225 LeEco Le2 Rose Gold moblie which was received to me on My.28.02.17as per bill attached.

After two days use, it is came to notice that there problem in display during capturing image in camera. So I submit replacement request vide No-39765683 on Dt.01.02.17.

Regarding to replacement request Quality Check Person of Snapdeal Comes on Dt.02.02.17 and checked in detail and reported that problem is true and require to be replace as per Snapdeal policy. Same faulty mobile pickup by your courier partner JV Exp. on Dt.03.02.17 as per AWB#SD48892692 after complete checking of said mobile, and SMS received for reverse pickup done and shows replacement will be prpced within 7-days after quality check at Snapdeal

This faulty mobile received to your warehouse on Dt.10.02.17.During quality check at your warehouse on Dt.11.02.17, IMEI No not matched of faulty mobile and informed me to provide invoice copy for further checking of issue.

Invoice copy also send as per your requirement on Dt.11.02.17 and talking to Snapdeal customer care executive committee to revert back of replacement information till Monday evening Dt.13.02.17.

But after lots of communication with your Custer Executive till today Dt.13.02.17, the issue is not solved and replacement not approve at your end.

Regarding to this delayed issue in replacement as per your policy, it is sorry to say that such type of delay activity force me to legal action in this matter.

This is for your information and immediate action in this from your end
Replacement of faulty LeEco Le 2 mobile
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