Snapdeal - Htc Desire 628 Complaint Rating:
I bought a mobile phone HTC Desire 628 from snapdeal on 23rd December, 2016 and done an online payment through credit card. which was delivered on 27th December, 2016. On receiving the product i found that the product is of cheap quality. They had mentioned Qualcomm processor on their website and delivered me a Mediatek processor phone. I emailed them the issue on 30th December, 2016 stating that the phone does not contain Qualcomm processor as mentioned on your website so please either replace the product or refund me my money. To which they replied me that the product will be collected for quality check and then after the replacement or refund can happen. They collected the product from me, the courier person checked the mobile phone before collecting it from me. He told me that for further queries you have to contact snapdeal. On 12 January i received a mail from Snapdeal stating that HTC Desire 628 ( 32GB Cobat White ) does not meet our quality check guidelines. i also received a call from their executive stating that the mobile phone contains qualcomm processor and we are shipping it back to you. When i received the product the side slot was damaged, i again informed snapdeal help centre that the mobile phone side slot was broken. They told me that this might had happened during the quality check. I asked her the reason because of which the phone got damaged, the executive told me that how do i know, the engineer knows the reason. She informed me that a compensation of 200/- will be given at your free charge account and i have to go to near service centre and get it repair. A compensation of 200/- has been credited to my freecharge account. Sir the phone does not contain Qualcomm processor and they also damaged the product and send it to me. The phone is also in a easy refund or replacement policy but they didn't replaced or refunded.Please check Attachment for the advertisement on website and phone specification. Also Please check the image of product received after quality check. There was a great harassment from this shopping site. I dont know from where they get this third quality product of Higher brand. Once the customer buy the product then they are least bother about the delivery about the product or customer facing problem with product. Sir i request you to take immediate and severe action against this website. Still my issue is not resolve. Waiting for positive response from you.
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