Pepperfry Pvt Ltd - Sofa Cum Bed With Hydraulic Storage Complaint Rating:   

i have ordered a sofa from pepperfry on 12jan17 and got confirmation of delivetry on 18feb17 due to out station delivery. however it is not provided with cash on delivery option so i had paid for it online only.on 18feb night when i called them regarding delivery ,they said your delivery date has shifted to 22feb when i asked them why dont you inform me the same,they said we do not inform regarding shifting of date,we will deliver your product on 22feb17.again i called on 22feb17 regarding my product delivery they said it has already out for delivery from ware house on 21feb17 and it will reach to your destination by 2-3 days. i know he lied to me from the way he spoken.on the next day on 23feb17 i called them again around 1300hrs for confirmation, that day some another representative had told me your product is still with us in our ware house and will let it out within 1-2 days from our ware house, then i told him about my last conversation and explained him how his colleague has lied to me. and asked the reason for the same, then he disconnected my call.on the very next minute i called them again, this time i connected up with another representative, i requested him to tell the name of that representative with whom i have spoken last,he said his name is suresh then i asked to please forward my call to suresh, he said he is busy now with some another call.then i requested him to forward my call to your supervisor or to the person who is dealing with all this issues.then he forwarded my call to someone without telling me his name and designation. and my call got connected with some another person that person did the same he didn't told me his name and designation and hangedup me online for a long time by saying we are solving your issue,after few minutes he again came to me and said we have spoken to our ware house supervisor, will release your product by tomorrow i.e, on 24feb17 and we will give you a text message regarding delivery confirmation and details of delivery boy on same date.but on 24feb17 i didn't get any kind of message from pepperfry.com . and also their representative by name celina fernandes speaks in very insulting way with those who are not proper in English my request is with consumer court is to take a necessary action on it ,and make an effort to get my money refund from pepperfry.com