Myntra - Lavie Brown Shoulder Bag
On 16th sept 2017 I ordered a Lavie brown shoulder bag..the amount was deducted from my phonepe wallet but the order was not placed(so i have no order id or anything on my Myntra account as well).
I called the customer care executive..I was told I would be refunded within 48hrs...I called them again after the given time I was told it would be refunded the amount within 7-10days. And was promised a refund till 26th sept(I called them this morning firstly the executive denied a refund, I had a conversation with the supervisor, he accepted and admmited that the executive gave incorrect information) I haven't received the refund as of now, and now when posting it on social media they tell to give an update in next 3 days(not refund they would update within 3 days, no information on refund).
This is something unacceptable and giving false hopes to customers. Take steps so as to be an example for other customers suffering from the same issue.
A customer who knows his rights.