Multilink World - Flight Cancellation Charge
I'm travel agent, I booked international ticket in Multilink for my customer. It was around 1,61,000/- for 2 passengers. It was unfortunate that they wanted to cancel the tickets. I sent email to customer care to know the cancellation amount before canceling. I got confirmation is 10000 + tax per ticket. Once I cancelled ticket, I got refund of 19000/-. I see the credit note with cancellation charge of 137000/-. I've been calling customer care, now they say, its non refundable.
Ref No:4225664082 ;