Goibibo - Airline Ticket Refund Complaint Rating:   

PNR: FDVBYL
The ticket was cancelled by airline and the refund should have been issued to me till now. But they are not responding and when they do once in a blue moon, they tell me to check with airline. Whereas airline has provided me with a email showing that the refund was made to the agency and they are the one holding it.
Agency is not responding to any of msgs and nor they have a call support operating.
Pathetic service
Their travel assistant Gia is a fraud to customers
How can such a company be allowed to operate ?