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Indiacomplaints.com / AmTrust Mobile Solutions / insurance claim rejection

AmTrust Mobile Solutions - Insurance Claim Rejection Complaint Rating:   

Posted: Ar on November, 11 2017 10:31 PM
insurance claim was rejected quoting filing of claim after 48 hrs...
the truth...

amtrustmobiles were intimated about theft of mobile the very next day by email. FIR was filed and copy of same was emailed.

first amtrustmobiles failed to acknowledge that my mobile insurance policy existed at all..denied twice until i emailed the copy of insurance certificate to them.

next despite having emailed copy of FIR they sent me a letter asked me to get it printed and then signed and stamped from police station. police denied this as they had already provided a copy of FIR.

the insurance certificate issued at the time of buying the mobile and insurance policy very well states that claim can be filed by phone on toll free no or email,

hence no reason to reject claim

pure harrassment...
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Comments

  |July, 16 2018 03:35 PM By AMS 0 votes
AMS We are sorry to hear about the horrible customer service experience. Please advice us your contact number and our team in India will be in touch with you as soon as possible. Alternatively, you can reach out to us on Facebook www.facebook.com/ams.asia/ or www.amtrustmobilesolutions.asia. Thank you!

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